Privacy Policy for Casino Tucan

Effective Date: March 1, 2026

Welcome to Casino Tucan. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our website and services in the United Kingdom.

1. Information We Collect

We collect the following types of personal information:

Personal Identification Information: Name, date of birth, email address, phone number, postal address.
Account Information: Username, password, payment details, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and maintain our services, including account management and customer support.
To process your transactions and manage payments.
To comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
To improve our website, products, and services.
To communicate with you, including sending updates, promotional offers, and important notices.
To detect, prevent, and address fraud and other illegal activities.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal data:

Performance of a contract: To provide you with the services you requested.
Legal obligation: To comply with applicable laws and regulations.
Legitimate interests: To improve our services and protect our business and users.
Consent: Where required, for marketing communications.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

Service providers and partners who perform services on our behalf (e.g., payment processors, IT providers).
Regulatory and law enforcement authorities as required by law.
Affiliated companies within our corporate group.

5. International Data Transfers

Your personal data may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the following rights under UK GDPR:

The right to access your personal data.
The right to rectification of inaccurate or incomplete data.
The right to erasure of your data under certain conditions.
The right to restrict processing.
The right to data portability.
The right to object to processing.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please visit our Cookies Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casino Tucan Data Protection Officer
Email: [email protected]
Address: 10 King’s Road, London, SW3 4LY, United Kingdom
Phone: +44 20 7946 0958