Responsible Gambling
At Tucan Casino, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Tucan Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000) and adheres to all UK gambling regulations. We are dedicated to preventing gambling-related harm and ensuring that our services are provided in a socially responsible manner.
Recognizing Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or experience. Warning signs may include:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying about gambling activities to family or friends
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money to gamble or pay gambling debts
- Feeling anxious, depressed, or irritable when not gambling
Tools and Controls
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. Limits can be decreased immediately but increases require a 24-hour cooling-off period.
Time Limits
Set session time limits to manage how long you spend gambling on our platform.
Loss Limits
Set limits on how much you can lose over a specific period.
Self-Exclusion
Exclude yourself from our services for a period of 6 months to 5 years. During this time, you will not be able to access your account or receive marketing communications.
Take a Break
Take a short break from gambling for 24 hours, 48 hours, 1 week, or 1 month.
Reality Checks
Receive pop-up reminders about how long you've been playing and how much you've spent.
Age Verification
Gambling is strictly prohibited for anyone under the age of 18. We use advanced age verification systems and regularly monitor our platform to prevent underage gambling. If you suspect someone under 18 is using our services, please contact us immediately.
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
UK Support Organizations
GamCare
Phone: 0808 8020 133 (free, confidential helpline)
Website: www.gamcare.org.uk
Live chat available 24/7
Gamblers Anonymous
Website: www.gamblersanonymous.org.uk
Find local meetings and support groups
BeGambleAware
Website: www.begambleaware.org
Information, advice, and support for problem gambling
GAMSTOP
Website: www.gamstop.co.uk
Free service to self-exclude from all UK licensed gambling operators
Financial Support
If gambling has caused financial difficulties:
StepChange Debt Charity
Phone: 0800 138 1111
Website: www.stepchange.org
Citizens Advice
Phone: 03444 111 444
Website: www.citizensadvice.org.uk
Safer Gambling Tools
We recommend using additional tools to enhance your protection:
- Gamban - Software to block gambling websites: www.gamban.com
- Betblocker - Free gambling blocking software: www.betblocker.org
Contact Us
If you need assistance with responsible gambling tools or have concerns about your gambling, our support team is available:
Email: [email protected]
Live Chat: Available 24/7 through your account
Phone: +44 20 3808 9234 (Monday to Friday, 9:00 AM - 6:00 PM GMT)
Regular Reviews
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements.
Last updated: March 15, 2026
Remember: Gambling should be fun. When the fun stops, stop.
